Absolutely didn't expect this type of crap from Apple. Bought the laptop and within 45 days, one of the keys stopped working and had to be pressed hard for it to register. However, the timing of the program certainly falls in line with SAP (standard Apple procedure), which usually involves the creation of such repair initiatives after sustained media coverage and threat of lawsuit.This is happening to me too. It is also unclear at this time whether the program satisfies any of the lawsuits against the company in part or in whole. There is some suggestion that it is using the 2017 model's keyboard as a replacement as it has been reported to have fewer issues and seems to have "a different feel to it." Whether the company is just repairing or replacing the butterfly keyboard with upgraded components is uncertain. Users that have previously paid to have their keyboards repaired may be eligible for a refund and should contact Apple Support to request one. Not as loud, a bit mushier, but not in a bad way." "I just had my 2016 MacBook Pro in for service and it came back with the 2017-style keyboard, and it feels very different.
Apple says that the turnaround time is typically five to seven business days for "off-site repair centers." Users may be able to get same-day service at a local Apple Store, but ultimately times for repair are going to depend on how large an influx the program generates. It also noted that keyboards with liquid damage would be disqualified from the program. This stipulation would seem to be a direct response to at least one of the lawsuits that claimed Apple was refusing to repair keyboards that had been serviced by unauthorized dealers. Apple makes clear on its support page that this program is not an extension of the standard warranty.Īccording to an internal document obtained by MacRumors, even keyboards that have been serviced by a third-party repair facility are eligible under the program. So eligible models bought in 2015 will fall off the program next year on the anniversary of their purchase. This service initiative covers devices for up to four years after purchase. Users that have any of the above models exhibiting any of the keyboard problems listed can take or send their MacBook to Apple or an authorized service provider to have it repaired or replaced for free. Problems manifest as sticky keys, repeating characters, and keystrokes not appearing. The program is looking to fix issues attributed to the butterfly mechanisms on those keyboards. MacBook Pro (13-inch, 2017, Four Thunderbolt 3 Ports).MacBook Pro (13-inch, 2016, Four Thunderbolt 3 Ports).MacBook Pro (13-inch, 2017, Two Thunderbolt 3 Ports).MacBook Pro (13-inch, 2016, Two Thunderbolt 3 Ports).
LATE 2016 MACBOOK PRO 13 KEYBOARD ISSUES FULL
A full list of eligible MacBooks includes: The service coverage includes several models from 2015 up to 2017.
On Friday, Apple initiated a keyboard service program for MacBook and MacBook Pro users. Why it matters: What started with numerous complaints to the Apple Support forums and culminating with at least three class-action lawsuits and substantial media pressure, Cupertino is finally dealing with the problems that some users have been having with its MacBook and MacBook Pro keyboards.